Otis Lewis Ltd's clients may be vulnerable adults. Otis Lewis Ltd.’s staff and representatives have a responsibility to report any concerns as to whether their client, who may be a vulnerable adult, is subject to abuse to their line managers or the company compliance officer.
Abuse may take the form of physical, financial, material, sexual, psychological, discriminatory, emotional abuse or neglect.
At Otis Lewis Ltd we realise that sometimes a customer may be vulnerable as a consequence of mental or physical infirmity, age, credulity, learning difficulties, illiteracy and/or if English is not their first language.
Should this situation arise and it becomes obvious that the information we provide to the customer is not being understood then we will ask the customer to seek the involvement of a trusted friend or relative before proceeding. We will then schedule to call the customer back at a time when the trusted friend or relative can be present.
Though all types of abuse once alerted to their existence should be reported to the appropriate line manager and appropriate action carried out, at Otis Lewis Ltd, our primary concern is that of Financial Abuse as a claims management company due to economic recession, social change and advances in technology the risk of financial abuse is increasing.